4 Customer Service Principles That Make Shopping At Rayneau Memorable.

A widely quoted statistic gets to the heart of the value proposition behind customer service: "The cost of acquiring a new customer is five times that of retaining an existing one." For businesses that succeed by forming a bond with the customer, the disparity is surely even greater. A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with a company – word of mouth recommendations from friends and colleagues are very valuable.

The Store of The Future

Too many companies don't understand that while delivering excellent customer service is one of the key ingredients for repeat business, it’s that special personal relationship with one customer and one associate that provides the link between customer satisfaction and customer retention. The service delivered by our customer sales representatives (CSRs) is viewed as the first step in the journey of loyalty.
At Rayneau we make sure that every one of our customer sales representatives is capable of making a good first impression. We know that first opinions are formed within the first 10 seconds. You never have a second opportunity to make a warm and welcoming first impression.

We show appreciation to our customers. Thanking them in a meaningful and thoughtful manner on every customer encounter shows our customers that we care and appreciate their business. At Rayneau we know that if people believe that they're being remembered and are known to the business that will have a positive impact on their disposition toward the business.

But what makes Rayneau the most talked about company when it comes to quality customer service? Treating our customers right, dedication, commitment and an urge to give satisfaction. It is through a continuous and specialized training that our Customer Sales Representatives (CSRs) display this passion for top of the line customer service. 

Meet a few of the CSRs

They are able to:-

Listen to understand the problem the potential customer is trying to solve and/or experiencing. It is through this knowledge our CSRs can convincingly demonstrate how a product or service can effectively and economically solve the consumer's problem, and/or if he understands what the product or service is not doing from the customer's perspective can he take steps to solve the problem to the customer's satisfaction. This is of utmost important to us.

Make customers feel welcome. Once they feel welcomed they will stay longer and come back more often. Addressing our customers by name, keeping our parking space clean, paying particular attention to the appearance of our in-store environment and last but not least that friendly smile, are some of the methods  we incorporated into our strategies to make our customers feel at home in our store.

Display knowledge of the Product. Our CSRs have a keen knowledge of how our products work. Every single team member knows the ins and outs of how each and everyone of our product works, just like a customer who uses it every day would. Our CSRs are aware that without knowing our products from front-to-back, they won’t know how to help customers when they run into problems.

Make our Customer Service Memorable. At RCIP Ltd we differentiate our customer service, we stop trying to be perfect and simply be memorable.  Our Customer Sales Representative are able to give a customer that wow and memorable experience by knowing the customer and treating them right. We believe in the adage that “Customers may forget what you said but they'll never forget how you made them feel.”

Come down to Rayneau to experience that "wow-amazing customer service" that makes us the number one Home Improvement Store on island. 

Johnny McKenzie sums it up nicely. “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.”