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| Un Fe' (An Iron) |
The Folk
Research Centre (FRC) has dubbed the month of October, Mwa Ewitaj Kwéyòl
(Creole Heritage Month.) According to the Executive
Director of the Folk Research Centre, Hilary LaForce, “We use the opportunity
that Creole Heritage Month provides to educate our people. What we do by way of
education is to encourage persons to recognize cultural icons in their
community,..........exhibit what we call technologies, and showcase artifacts and
various items which are being used in the community.”
We concur with La Force and look forward to playing our part throughout the month and celebrating
with you this 32nd Jounen Kweyol in a number of ways - encouraging the speaking of patois during sales interactions, upgrading our products and services, showcasing artifacts and various items which forms part of the St Lucian Culture
and other Kweyole related activities.
As you may already
be aware, Rayneau is now a well-known One-Stop Home Improvement Store,
supplying a vast selection of brand names in construction and industrial
products, plus numerous services. We offer the best overall value, period!
The store is a
retail anomaly. It runs differently and sells differently,and we are proud of
it. There are competitors on all sides, but no one can mimic our
operations. From its in-store labels to contractor financing services,
Rayneau sets itself apart from the rest in the retail world.
Our success and
very existence are dependent on the frequent sales and word-of-mouth
recommendations of loyal, satisfied customers. Simply put, our mission is all
about “….delivering the
best quality products and services and constantly ensure service beyond expectation.”
On that note, here
are seven reasons why you should be shopping with us during Creole Heritage
Month and in the future.
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| Kweyole names for popular items |
#1 - Showcasing Artifacts: Have you
seen and touched some of the old items persons of the past made use of? By shopping at
our store during the month of October you will be afforded the opportunity to get
first-hand experience of many of these artifacts. We will also allow you to
take pics as well to send to love ones overseas.
#2 - Top Class Customer Service: Our friendly Customer Service Representatives (CSRs) are always
willing to help and their main objective is to assist you the customer as
effectively as possible. We are aware that one of the most challenging
issues for our CSRs is dealing with different customers - irate customers,
offensive customers, and defensive customers. Because of this our CSRs have
gone through rigorous training to get them well prepared. They are there to
give you the “WOW” shopping experience.
#3 - Quality products: We make it our duty to stock products that have been tested and
proven to give the best service to customers. We also stock new versions of a few artifacts as well. It is for this reason our
products are from some of the world’s top brands, like Makita, Hillman, Chemtron,
Harris, Stanley, Bosch, etc.
#4 - Product
Knowledge: Our Customer Sales Representatives understand our products’
features and this allows them to present their benefits accurately and
persuasively. We know that customers respond to enthusiastic sale
representatives who are passionate about their products and eager to share the
benefits. Routinely every week every CSR must choose a product of his/her
choice and describe it to his/her co-workers. This form of weekly training
keeps our staff well informed about our products.
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| Modern version of a few tools |
#5 - Friendly atmosphere: Shopping at Rayneauj is like being at home. From the time you enter you are greeted by the
warmest of persons – whether it be our greeter or a sales representative you
are immediately treated as family. You will, through a few warm exchanges, made to feel comfortable and the one-on-one interactions are never short of relevant information.
#6 - Our Team
Leader Gives Back: Reports show that Rayneau Gajadhar, owner and Team Leader of the
company contributes each year to communities, organizations, clubs and schools,
through volunteering, in-kind contributions, and/or direct cash donations. That
means your purchase of a good or service at our store is a great way to
“pay it forward.”
#7 - Our Flexible Shopping Hours: We have taken your busy hours into consideration and have arranged these special opening and closing hours to suit your busy schedule.
Mon – Fri- 7:00am - 6:00pm Sat – 7:30am – 3:30pm
Sun – 9:00am -1:00pm Holidays – 8:00am – 1:00pm
Make shopping at Rayneau a "Wow experience" during 2016 Mwa Ewitaj Kweyo'l (Creole Heritage Month).Visit us or call 450
7247 for more info.
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