Rayneau's Customer Engagement is Unmatched Throughout this Pandemic

Our Consumer Sales Representatives amid the Corona Virus pandemic continue to deliver superb customer service. The love our staff at Rayneau dishes out to their customers on a daily basis is nothing short of outstanding. It always gives our customers a sense of belonging when a we go above and beyond the call of duty and provide excellent customer service/support.

At Rayneau, the staff undergoes repeated refresher training courses to update their customer service skills. Our customer service is fast to respond, fun and engaging with customers, asking the right questions and trying their best to solve any issues.

We take our customers’ complains seriously. We are aware that customer complaints are not just aired verbally among friends, but are increasingly channeled through the oh-so-public social media, such as FaceBook, Instagram,Twitter as well as other platforms. This means that we must take decisive actions to prevent the wrath of unhappy customers.

A well know customer told me, “Boy, the beauty at Rayneau, is that you are treated like family; everybody rushes to your assistance. You are never alone. The service is second to none.” Similarly other customers have expressed their sentiments on our top notch service. 

Here are a few examples:

Peter: At Rayneau, I’m able to find friendly and knowledgeable sales representatives that take time to answer my questions. I am not pushed to buy any particular brand and I’m given solid recommendations if the store does not have a particular product.

Mr Emmanuel:

I have come to depend on Rayneau for all my construction needs. The people employed there understand of my needs to get the most value for my budget and back it up with service and even do it over to make it right.

Joseph:

This is my “go-to” store. Their employees are always friendly, knowledgeable and helpful. I recently dealt with Chester and Josephine and they were both fantastic. If you need materials or tools for your next project I highly recommend Rayneau.

Augustin:

This is a great place to have in Corinth when you need something the other stores do not have. I’ve actually been there three times in one day. I find it has everything I need. The service is great and you can tell the employees have been there forever. Rayneau has that at-home feel.

It is clearly evident that from these reviews, our customer service personnel passed the test and deserve a hats-off congratulation.  If someone were to ask me what I feel about Customer Service Representatives at Rayneau, I would simply answer, “NICE!”  

"Nice people" do a number of things:

• They are respectful to others
• They do what they say they are going to do. You can count on them.
• They show up on time, respecting the time of others.
• They are polite. They say please and thank you

We diligently follow all protocols established by the authorities. Shop at Rayneau!!!! You can visit/call our Corinth (450-7247) Monchy (450-7248) Vide Bouteille (450-7246) or Babonneau (450-5759) branch, email us or visit us on Facebook.  Let our Customer Service Representatives guide you  through our sanitized aisles  on this Covid-free  shopping journey.

Rayneau Congratulates St Lucia on 42nd Anniversary of Independence

Rayneau Group of Companies Ltd extends to the Government and people of St Lucia warmest congratulations on the occasion of the nation’s 42nd Anniversary of Independence under the theme:

 "A Resilient Nation. We can, we will."

This year's theme signifies a nation battling the significant toll of the COVID-19 pandemic and looks to a nationwide effort to persevere.

Like the rest of the region, and the world by extension, our nation has soldiered through the toughest of times brought about by the unprecedented Corona Virus pandemic, but as a resilient nation we continue to prevail.

                                                  Mr Gajadhar's Independence Day Congratulatory Message

Throughout all of the socio-economic challenges, St Lucians have demonstrated the resilience of character and the determination to overcome all odds. 

The Rayneau Group Of Companies Ltd looks forward to continuing in the service of the Government and people of St Lucia in the ongoing quest for the realization of their development aspirations and extends very best wishes for continued good health, peace, progress and stability.

                     HAPPY INDEPENDENCE ANNIVERSARY ST LUCIA!!!!

Using Your AirCon Buttons Properly in this Pandemic - Your Indepenedence Day Weekend Driver's Tip from Our Automotive Department!

With the spike in Corona Virus cases  being recorded almost daily, we at Rayneau's Automotive Department thought it fit to share this information about using your airCon during this unprecented pandemic

When to Use Your AirCon “Re-circulation” and “Fresh Air Mode” Buttons?

There are two buttons on a car’s air conditioner. One is the “recirculation” button, and the other is the “fresh air mode” button.

How to use these buttons is one of the things commonly reported as unknown by vehicle owners, so here we will tell you about their distinctions.

What is “recirculation mode”?

Recirculation is used is to circulate the air inside the car.Selecting this button closes an air duct in the front of the car so that the air from outside the car does not enter the car.

What is “fresh air mode”?

Selecting this button introduces outside air into the car by opening an air duct in the front of the vehicle.

Which to use, recirculation or fresh air mode? When it is better to use recirculation mode.

It is better to use re-circulation in the following cases.

You want to make the air conditioner work quickly

Compared to fresh air mode, using the air conditioner in re-circulation mode improves efficiency and the air conditioner works more quickly.

This is the same using air conditioners in the room of a building with the doors and windows closed.
If you do not close the room, the air from the air conditioner will escape, it will not get cold or warm up easily.

Also, air conditioning will be stronger in re-circulation mode than fresh air mode.

You do not want dirty air or unpleasant odours inside the car

When driving in a tunnel, or behind a large truck etc. with the windows of the car open, dirty air and exhaust gas comes in. This is very unpleasant.
In these scenarios, it is best switch to re-circulation mode, to block the entry of unclean outside air.

When it is better to use fresh air mode

To defog the windscreen quickly

Foggy windscreens are due to the temperature difference between the inside and the outside of the vehicle.

It is necessary to eliminate this temperature difference in order to defog the window.

In fresh air mode, it is possible to eliminate the temperature difference between the inside and the outside of the vehicle, so that the window can be defogged. In this case, choose the windscreen defroster in fresh air mode, so that outside air blows out around the window.

If you want to get defog as soon as the front window becomes cloudy, using the air conditioner at the same time will be faster.

You want to ventilate the vehicle

When you smoke a cigarette or eat food in the car, it can become full of unpleasant odours.
In such a case, switch to fresh air mode to ventilate the car by bringing in fresh air from outside.

What is the manufacturer's recommendation?

When looking at instruction manuals and explanations on the websites of automobile manufacturers, most say that fresh air mode should be the default for normal use.

The reason for this is that not only the windows become foggy if left in re-circulation mode for a long time, the air inside the car also becomes unclean and short of oxygen, which can result in sleepiness.

For this reason, it is best to use "fresh air mode" usually and to select "re-circulation mode" only when it is better to recycle the inside air.

If you have a questions about your car needs, you can visit/call our Corinth (450-7247) Monchy (450-7248) Vide Bouteille (450-7246) or Babonneau (450-5759) branch, email us or visit us on Facebook.

Prime Minister Skeritt’s Delegation gets First-hand View of CIE’s Progress on Upper River Bank Housing Development Project

Mr Rayneau Gajadhar, Team leader of Construction and Industrial Equipment Ltd, is pleased with the pace at which work is progressing on the construction of the two apartment complexes, consisting of fifty one apartments and eight commercial spaces at the Upper River Bank Housing Development in Roseau, Dominica.

As the Government of Dominica moves towards creating a modern and resilient city, Prime Minister, Hon. Roosevelt Skerrit, who visited the site earlier this month to get a first-hand view of the project’s progress, explained that, “Roseau has had a particular challenge for many decades, of people not having access to lands in the city to build. And one of the things that we wanted to do was to maintain the uniqueness of the city of Roseau. So it is important for us to keep and maintain that uniqueness and so the commitment to the city of Roseau is to build 150 residences in total.”

Prime Minister Skerrit added that Government’s plan is to create a community while creating employment for those who will be living in these apartments.

Member of Parliament for the Roseau Central Constituency, Hon Melissa Skerrit, noted that she is excited for this development in her constituency.

“It is certainly an upgrade from the other apartments that I have seen in other area; and that is what we are trying to do, elevate the lives of our people and elevate their living standards.

In an earlier statement, according to the Minister for Housing and Urban Development, Reginald Austrie, the project entails two buildings, five storeys  each; each building containing 26 two bedroom units, which will give a total of 52 bedroom units and four three bedroom units.

                                      View of recent works on Roseau Upper River Bank Housing

Along with the bedroom units CIE will construct 8 retailing units where small business entrepreneurs such as hair braiders can find space in a comfortable environment to make a living for themselves and their families.

Construction and Industrial Equipment Ltd (CIE) is pleased to be of service to the Government and people of the Commonwealth of Doninica.

2 Valentine Gift Ideas for That Car Lover in Your Life!

Is someone in your life obsessed with cars, bud? Well -- this is your chance to give them a gift they really want. (No, a full tank from the gas station won't cut it.) Check out our two gift types ideas below for inspiration and make this Valentine’s Day one for the books! 

Just when you thought this year's shopping list was going to be easy, or that you were going to buy gifts early or have a nice relaxing virtual shopping trip, that’s when you remember: someone in your life is obsessed with cars. 

Regardless if we’re talking about your sibling, spouse, boyfriend, girlfriend, mom, dad, or grandparent, their passion has created an opportunity to give them one amazing gift, and we’re here to guide you through it. 

Two Perfect Types of Gifts                                

 Exterior Care Products

One similar opinion between many enthusiasts is the importance of a deep shine. From that brand new luxury sedan to that decades-old classic "skettel" car, the visual appeal of a sparkling shine is a breathtaking treasure.

When considering a present for your vehicle lover, consider the possibility of quality cleaners and protectants. From automotive soaps designed to protect the paint from rocks, wind, water, and the sun, to wax and ceramic spray coatings, these products make amazing gifts for your car lover. At Rayneau we have full detailing kits, with sprays and coatings intended to work together to give the best result.

Keep in mind that many car lovers have a product they are passionate about, but without a doubt you can find something that compliments their favorite product with options that are helpful to any year, make, or model. 

Interior Care Products

There’s nothing worse than getting into a vehicle excited for the day only to find the interior’s dirty, or filled with a bad odor. Quality interior cleaners from Rayneau can make all the difference for an enthusiast. Areas such as the carpet are known for holding odours, and a carpet or cloth soap is essential for a deep clean. 

Be sure to check if the seats in your car lover’s vehicle are vinyl or leather, as the cleaners differ. 

For vinyl, an upholstery cleaner is a must as it not only cleans down into the textures, but leaves a coating to protect against sun and moisture damage. 

If the vehicle is equipped with leather seats, be sure to find a deep cleaning leather soap and conditioner to avoid cracking and promote a long lasting high end finish.

The good news is: the fact that you’re gifting something that really shows you know what’s important to them makes something as simple as a T-shirt with their car on it a work of art. For Valentine’s Day, their birthday, or a gift just because, an automotive-related gift is the perfect way to show someone you care.

Pay us a visit at our Corinth (450-7247) Monchy (450-7248) Vide Bouteille (450-7246) or Babonneau (450-5759) branch, or visit our website www.raycip.com, We’re always happy to serve you #ShopRayneau #EverythingUnderOneRoof

Happy Valentine!!!!

RENT MORE EQUIPMENT/TOOLS INSTEAD OF BUYING NEW FOR EVERY PROJECT!

Companies within all industries need every competitive edge they can get. As everyone pores over the balance sheets and all aspects of the business to find advantages, it can literally pay to rent or lease equipment instead of buying and owning it. 

Loaders, excavators, skid steers, trucks, lifts, generators, uninterruptible power supplies and other equipment are essential to any business. But like any other department or resource, they can and must be streamlined for maximum efficiency and versatility. 

It’s tempting to buy all the tools you can, especially if you’re handy and like to take on new projects, but at Rayneau Rentals & Sales, we know this isn’t always the right approach. Here are a few reasons why you should rent more equipment instead of buying new for every project:

1.   Get exactly what you need: How many times have you tried to “make do” with a piece of equipment that wasn’t completely right for the job? This can lead to subpar results, extended project times, and lots and lots of frustration. Get the right equipment by renting!

2.   Gain access to a great selection: When it comes to equipment, we have it all. Whether you need an aerial lift, welders, a pressure washer, or even a compressor, we have one of the largest inventories of rental equipment.

3.   Feel confident it will work: Nothing is more frustrating than a tool that’s damaged or won’t work! We only rent out equipment that’s properly maintained, so you can rest easy knowing it will work flawlessly.

4.   Save money: It’s no secret that tools and equipment are expensive. Lighten the load on your wallet and stay within your project budget by renting your equipment!

5.   Streamline your tools: By renting equipment, you can streamline your tool selection to items you use regularly, knowing that if you ever need a unique tool, renting it from us is quick and easy.

6.   Benefit from quality: You’re not the first person who has tried to save money by buying lower-quality equipment, but you also know this doesn’t get great results. By renting, you get access to quality tools and equipment that features the latest advancements!

7.   Get expert advice: Have you ever spent half of your project with your nose buried in an instruction manual? We can give you advice about how different pieces of equipment work, so you spend more time actually getting things done.

We are located along the Vide Bouteille Highway, Castries. Call us at 450-(RENT) 7368 or 714-(RENT) 7368. For more information visit our FaceBook page for a wide range of products and construction equipment.

      

LANDSCAPING PROJECTS TO TACKLE WITH BACKHOES

Our team at Rayneau Rentals & Sales offers a variety of tools and equipment to help you tackle projects of any size. One type of equipment we can supply you with is backhoes, which can be used to perform many different tasks. In this article, we’ll go over a few different landscaping projects that you can do with backhoes to help you start thinking about the possibilities

• Moving Dirt - Backhoes are a type of earth mover, which, no surprise, means they are great for moving large quantities of dirt. If you are trying to push topsoil into place or dig a hollow for a pond or water feature, using a backhoe will let you do the job in much less time and with much less work than it would take to accomplish with shovels and wheelbarrows.
• Breaking Pavement - Another thing you can use backhoes for is to break up old pavement, such as an old driveway or concrete path that you want to replace with something else. To do this, you can use a hammer attachment to pummel the concrete into pieces, then scoop them up and remove them with the backhoe’s bucket scoop.
• Compact Soil - Other attachments you can use with backhoes are trampers and compactors, which make it much easier to flatten soil once you’ve moved it to its new location. These attachments are designed to pound dirt flat, turning it from a loose pile into a solid, dense, compact layer that makes a strong base on which to place other things, like a new patio.

 We are located along the Vide Bouteille Highway, Castries. Call us at 450-(RENT) 7368 or 714-(RENT) 7368. For more information visit our FaceBook page for a wide range of products and services.

•       

Re-introducing our Foundation to Finish Construction Concept

Building a home is many families’ single greatest investment. As an environment created unique to your lifestyle, it's important this home is built to last. The Rayneau Construction team works closely with clients throughout the design process to provide the knowledgeable and skilled direction needed to ensure the structure and subsequent construction procedures are precise and successfully completed. Our clients  find peace and comfort in a reliable home, built to endure its value.

When we speak about "From Foundation to Finish," we are in no way compromising our prestige - we literally mean that....... we can provide all the construction materials, all the equipment and tools as well as the labour and on top of all this, all the services to start and finish any project. You can take this to the bank! 

Our “From Foundation to Finish “ construction  concept so structured and complete, that according to CIE-Ltd Business Development Executive, Mr Anselm Clauzel, “We are so well organized that we can actually develop your concept from a mere burgeoning thought into a full fledge structure. You can leave your project completely in our care for construction and management."  In short, Mr Clauzel was simply saying that the construction of any works project you intend on tackling can be handed to us - we can take it through designing, planning, and construction stages - in other words from foundation to finish, and be handed over to you in reasonable time. Our wide cadre of engineers,technical and field experts  will guarantee you optimum satisfaction. The beauty of all this is you can be worry free as we go along Rayneau-vating/constructing your home/project at a reasonable and affordable price.

Our approach begins in the design phase. Our architects with your ideas in mind, define an accurate project scope with respect to cost, quality, and time of construction, all of which are essential to the project's successful completion.

Innovative industry technologies are an integral part of this design process. Site and scale analysis, and value engineering all determine the course of our construction strategy and execution. This holistic approach within the design phase is paramount to the integrity of the construction process and the longevity of your home.

As your home evolves from an idea to a concept, our architects, engineers, and field experts  ensure your home is topographically and structurally invulnerable. 

 The lumber, plumbing, windows, finish materials, and other building commodities we offer from our stores determine the quality, reliability, efficiency, and longevity of your home. The careful attention to design coupled with materials analysis helps us strategically value engineer your home.

The construction process is completely streamlined; from foundation to finish selections, our scheduling techniques keep construction on-time and established trade relationships keep craftsmanship at its highest standards. 

Years of experience and industry analytics have led us to an approach to construction for well-built projects completed on time and on budget. We are dedicated to hyper-focusing and structuring each of our client’s projects effectively and efficiently. 

Every phase of construction is programmed before we begin new home and renovation construction. Our detailed planning and selection process, as well as integrated scheduling methods, ensure that build times are acutely optimized. The construction scheduling process is a critical part of our integrated project management system.

 Rayneau is committed to building a strong, long-lasting partnership with each of its clients. We understand moving into your new home marks a new phase of this relationship. 

Pay us a visit at our Corinth (450-7247) Monchy (450-7248) Vide Bouteille (450-7246) or Babonneau (450-5759) branch, or visit our website www.raycip.com, We’re always happy to serve you #ShopRayneau #EverythingUnderOneRoof

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