Wednesday 11 October 2017

Construction and Industrial Equipment Ltd - Providing Quality Products and Services in the South

Rayneau’s Concrete Plant in the South of the island has earned a reputation as the "top plant" because of the quality of the product, the consistency of its concrete mixes, the reliability to produce and deliver to the customer on time regardless of location and most of all the follow-up after delivery. Our customer base has stretched from as far as Soufriere in the South-West to Mon Repos on the East Coast. Home owners, small and big contractors, are the markets that are mostly targeted by this plant.

The plant, situated at Beanefield, Vieux Fort, about 100 metres from the airport travelling to Castries is manned by a team of twelve persons - Plant Supervisor Mr George Alexander, Sales Clerk Ms Kimberly Smith, and Plant Operator Mr Rohan Emmanuel. The other personnel form a fleet of operators and drivers. Frequent visits by high officials from the Head Office are a norm at the plant.
Our top products are concrete mixes,(The plant which has a capacity to produce concrete at 150 cu.m per hour, is fully automated and can produce varying strengths: from 3000 psi to 4000 psi) sea sand, raw and washed pumice, aggregates of various sizes – ½”, ¼” and ¾”, as well as mixed aggregates. Our Concrete blocks - 4,6 and 8” are rated by our customers as the best plus our cement, "Argos" is the cheapest in the south at only $21.95 per bag.
Our services in the South, apart from offering top quality products to our customers and clients, also encompass, rentals of heavy equipment, contractor financing, delivery of concrete mixes, repairs or renovations of residential and commercial, places, laying pavers and much more. 

The plant’s working hours are Mon - Fri: 8:00 am - 5:00 pm, on Saturdays: 8:00am - 12:00pm. Visit us today or call 450 3041 for more information.
We spoke to a few customers who came in to shop at our Southern plant and asked them a variety of questions to get their responses and their take on our operations. Here are the questions put to them and their responses.


Kimberly Smith our CSR at the plant caught with Marcel Mederick during a sales transaction. She was able to have a one-on-one with the customer.
Marcel Mederick who lives at Aupicon, Vieux fort, is a regular customer and according to Kimberly he shops every day for cement.

CSR: Did you enjoy shopping with us, and what do you like best shopping here?
Marcel - Aupicon, Vieux Fort: Yes I did, because of the friendliness and service of staff; they are always willing to assist. They were able to provide me with the necessary information required.

When asked about the quality of our products, Marcel replied, “The Company carries a very good and common brand of cement,[Argos] which I use to make my products (Ballisters).”


However since Marcel is into Ballistas production, he would like to see some changes in our products.

CSR: What would you like to change?
Marcel“I would like them to carry other building and construction materials e.g BRC and Steel."


Nigel Jameson, Project Supervisor, OJO Labs, Vieux Fort - Our CSR found out that Nigel chose to shop with us due to the proximity of his work site and the business. Nigel was very impressed with the service and conclude, “ Ms Smith is very friendly plus the transaction was performed quickly and accurately.” However he feels that the customer window needs adjusting.
CSR: What would you like to change?

Nigel: The Window where customers are being served is too small and too low. It needs to be bigger and higher
CSR: How did you enjoy your shopping experience?

Mciva Mesidore, Real Estate -Vieux Fort - The service is fast,efficient and there is no congestion. I think a delivery service is needed here to help the customers who have no transportation. Your materials especially the aggregates are of good quality. I see your business going places.



2 comments:

  1. Thanks for the valuable information and insights you have so provided here. חנות כלי עבודה מקיטה

    ReplyDelete
  2. Thanks for the valuable information and insights you have so provided here. חנות כלי עבודה מקיטה

    ReplyDelete

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