Thursday, 22 October 2015

CIE's Southern Plant - Service Beyond Expectation - Meeting People's Needs With Quality!

L to R: George, Dedanier and Lamuel
 The plant is situated near the “Kaka Bef” in Beanefield, Vieux Fort, about 100 metres from the airport travelling to Castries.

The Plant which is manned by approximately twelve persons -  Plant Supervisor Mr George Alexander,Concrete Plant Assistant/Sales Clerk  Ms Dedanier Jn Baptiste,Plant Operator Mr Limuel Auguste, and a fleet of operators  and drivers. Frequent visits by high officials from the Head Office are a norm at the plant.

The plant produces and sells, concrete mixes, sea sand, mixed aggregates, raw and washed pumice, aggregates of various sizes – ½”, ¼” and ¾”, Concrete blocks - 4,6 and 8”, and cement which is the cheapest in the south at present. About our blocks, Nicholson Citolene, a small contractor/builder said - "I like everything about shopping here, for example the blocks, some of you’ll blocks already have the mark out for half. Other places they don’t; with the mark out for half when I hit it once or twice I get half  block already but with the other places I would have to waste a whole block or two before I get a perfect half."
The plant which has a capacity to produce concrete at 150 cu.m per hour, is fully automated and can produce varying strengths: from 3000 psi to 4000 psi. The plant’s working hours are from 8:00 am to 5:00 pm daily. On Saturdays 8:00am - 12:00pm

Rayneau’s Concrete Plant in the South of the island has earned a reputation as the "top plant" because of the quality of the product, the consistency of the concrete mixes, the reliability to produce and deliver to the customer regardless of location and most of all the follow-up after the product has been delivered. Home owners, small and big contractors, are the markets that are mostly targeted by this plant. Our customer base has stretched as far as Soufriere in the South-West with the numbers from Micoud in the East on the increase. 
Our services to the South, apart from offering top quality products to our customers and clients, also encompass, rentals of heavy equipment, contractor financing, delivery of concrete mixes, repairs or renovations of homes, business places, laying pavers and much more. Visit us today or call us at 450 3041 for more information.

We spoke to a few customers who came in to shop at our Southern plant and asked them a variety of questions to get their responses and their take on our operations. Here are the questions put to them and their responses.

CSR: Do you enjoy shopping at Rayneau, and what do you like best shopping here?
Nickson  Albert - Yes. Because the quality of the materials are very good and the service is fast. I never have to wait to get served.

CSR:What led you to come and shop at Rayneau?
Thomas Faucher - Got a disappointment from my previous supplier and a friend recommended Rayneau to me. When I tried the materials I got a better job and quality out of the materials. Though it’s expensive than the others, but it is worth the price.

CSR: How was your shopping experience?
Mc Iva Mesidore - The service is fast,efficient and there is no congestion. I think a delivery service is needed here to help the customers who have no transportation. Your materials especially the aggregates are of good quality. I see your business going places.

Finally,Nicholson Citolene put it perfectly when he said - "I like everything about shopping here.”

  

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