With the addition of new branches in Monchy, Babonneau
and Vide Bouteille, it is now the talk of the town that Rayneau is the most modern, progressive and futuristic
One-Stop-Shop on island and by extension the OECS. The emphasis which the
Managing Director and the administrative staff place on customer relations and technology,
coupled with the "WOW" shoppers experience, have by all accounts greatly influenced Rayneau being the top shopping store.
What is a "WOW" Experience?
When our customers experience WOW, we know we have
given them a pleasant surprise. We have exceeded their expectations. We have addressed
their needs thoughtfully and in unexpected ways. It is an expression of our
authentic interest in the person who seeks our services, not just in the
transaction.
It is about making enduring personal emotional
connections with empathy, generosity, and gratitude. It is about awareness of
common human concerns that make a difference to each customer. It is about
truth, it is about meaning, it is about details that cannot be measured by Key Performance Indicators. (KPI's)
At our stores, the following are some of the major
strategies our Customer Sales Representatives adopt that contribute to “Wow” shopping
experiences.
They:-
1 - Engage the customer
2 - are polite, genuinely caring and interested in helping, acknowledging and
listening.
3 - Execute professionally.
4 - are patient at explaining and advising, helping to find products, having product knowledge and providing unexpected product quality
5 - make customers feel they’re special and that they always get a deal.
6 - are proactive in helping speed the shopping process.
7 - are competent in helping resolve and compensate for problems, thus ensuring complete satisfaction.
1 - Engage the customer
2 - are polite, genuinely caring and interested in helping, acknowledging and
listening.
3 - Execute professionally.
4 - are patient at explaining and advising, helping to find products, having product knowledge and providing unexpected product quality
5 - make customers feel they’re special and that they always get a deal.
6 - are proactive in helping speed the shopping process.
7 - are competent in helping resolve and compensate for problems, thus ensuring complete satisfaction.
We view our customers as family and with the recent spate of burglaries on island we'd like to focus on a few security products which can greatly enhance your safety this Easter.
The motion sensor feature automatically lights
when motion is detected, instantly adding more security to your home. This
motion sensor security light detects movement with a 110 degree range and
features a rotary button control that allows the user to customize the level of
security. It is easy to install, easy to use.
This super 50 LEDs make this one of our brights lights. Motion-activated for security and safety. Can activate for up to 125-1 minute cycle when fully charged. Can be used for patios, backyards, pool areas driveways and backyards.
This smoke alarm 9v battery is high covered.
Lighted power and has alarm indicator
For use: in homes, offices and media rooms.
A combination lock is a type of padlock in which a
sequence of numbers or symbols is used to open the lock. Use: on bicycles,
residential gates and fences, grills and lawn mowers, tools and ladders.
No wiring or electricity is required to install
these garden creations solar-powered LED accent lights. They soak
up the sun’s energy by day and shine brightly at night. This set include eight
lights, each measures 4.25” by 13.5”
This product is effective against most household
fires: wood, paper, flammable liquid fires and live electrical equipment fires.
This lock and door reinforce assists in preventing forced entry. It is easy to install and accommodates key-in-knob lockets or dead bolts. Use on wood or metal doors with mortise or drive-in latches.
So make Rayneau your One-Stop-Shopping store this Easter. You can also follow us on FaceBook .
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